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How to Delete My Account

Learn how to delete your Puzzle account. Note that accountants and firms must transfer ownership to a non-firm user before an account can be deleted.

Written by Michael Herchen

Before You Begin


⚠️ Active Subscriptions: You must cancel your subscription before deleting your account. If you delete your account first, your subscription will become orphaned. To cancel your subscription, go to this article for instructions.
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Step 1: Confirm or Transfer Account Ownership (if you are not already the Account Owner)

If the account is currently owned by someone else, transfer ownership first by having the account owner:

  1. Go to Settings

  2. Select Company
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  3. Click Users

  4. Find the user you want to make the new owner

  5. Under Permissions, select Transfer Ownership
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Once ownership has been transferred, the new owner can proceed with deleting the account.
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Step 2: Delete the Account

  1. Log in to Puzzle and go to Settings

  2. Select Company

  3. Under Company Settings, select Data

  4. Scroll down and click Delete All Financial Data

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