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How to Delete My Account

Learn how to delete your Puzzle account. Note that accountants and firms must transfer ownership to a non-firm user before an account can be deleted.

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Written by Erik Aronesty

Before You Begin


​Subscriptions: Deleting your company's data automatically cancels your Puzzle subscription. You don't need to cancel it first.
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Step 1: Confirm or Transfer Account Ownership (if you are not already the Account Owner)

If the account is currently owned by someone else, transfer ownership first by having the account owner:

  1. Go to Settings

  2. Select Company
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  3. Click Users

  4. Find the user you want to make the new owner

  5. Under Permissions, select Transfer Ownership
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Once ownership has been transferred, the new owner can proceed with deleting the account.
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Step 2: Delete the Account

  1. Log in to Puzzle and go to Settings

  2. Select Company

  3. Select the Data tab

  4. Under Delete this company's data, click Delete company data, answer the short survey, then type your company name, check the box and click Delete all financial data

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