Puzzle connects to Brex directly. Here’s how to fix the most common issues.
Brex says connected, but nothing is syncing
This usually means Puzzle didn’t get all the permissions it needs from Brex.
Go to Integrations and open the Brex connection.
Reconnect Brex and sign in with a Brex admin account.
Approve all the permissions Brex asks for.
Click Sync all.
I connected Brex to the wrong company
If you have more than one company in Puzzle, make sure you’re in the right company (top left) before connecting. If Brex accounts were added to the wrong company, contact us before trying to remove them. Removing them yourself can leave data behind.
I’m seeing duplicate Brex transactions
Don’t delete them one by one. Contact us with the affected account and a few example transactions (date and amount) so we can find the cause.
Brex bills aren’t syncing
Bill sync needs your Brex connection to have bill permissions. Reconnect with a Brex admin account (steps above). If you see an error such as “Your ERP is temporarily unavailable,” contact us with a screenshot.
Still stuck?
Message us in chat with your company name, the Brex account affected, and a screenshot of any error.