Payroll runs are missing
Go to Integrations and check that the Gusto connection is Active and recently synced.
Click Sync all.
Check the ingestion start date on the Gusto account. Payrolls before that date won’t sync.
“Could not find employee with native ID”
This happens when an employee’s record in Gusto doesn’t match what Puzzle has. Contact us with your company name and the affected pay periods, and we’ll re-sync your payroll.
Payroll shows in Puzzle, but Salaries & Benefits is $0
Puzzle records payroll through a clearing account first. See How Payroll Expenses Are Recorded in Puzzle.