Bills are missing
Check that the Bill.com connection is Active, click Sync all, and check the ingestion start date.
Bills aren’t marked as paid
Payment status comes from Bill.com. Make sure the payment shows as completed in Bill.com, then click Sync all. If the bill is still unpaid in Puzzle, contact us with the bill number and payment date.
Bills were voided that I didn’t void
Don’t recreate them. Contact us with the bill numbers so we can investigate.