You can cancel your paid subscription at any time from your billing settings.
⚠️ Planning to delete your account? Cancel your subscription first. If you delete your account before cancelling, the subscription can keep running without an account attached.
How to cancel
Log in to Puzzle and go to Settings.
Select Billing.
Select Cancel subscription.
Follow the confirmation prompts to finish.
What happens after you cancel
Your access continues until the end of the period you've paid for, on both monthly and annual plans. Your subscription won't renew after that.
Check that it went through. Under Settings → Billing, you should see a cancellation or end date. If it still says Active with no end date, the cancellation didn't finish. Try again, or message us in chat.
Unpaid invoices aren't cancelled. If an invoice was already issued and failed to charge before you cancelled, it can still be collected. Message us in chat if you have a past-due invoice you want to discuss.
Rippling add-on: Rippling payroll stops syncing as soon as you cancel.
Accounting services (such as Expert Review) are separate from your software plan. Message us in chat to cancel those.
I cancelled but was still charged
Cancelling stops future renewals, but it doesn't automatically refund a charge that already went through. Message us in chat with the date and amount of the charge, and our team will review it.
For your security, we can only act on cancellation and refund requests from the account owner. Please write to us from the owner's email address, or from inside the owner's logged-in account.