Where can I see my invoices and charges?
Go to Settings → Billing to see your current plan, billing cycle, and past invoices.
Why was I charged more than I expected?
Common reasons:
Yearly billing: yearly plans are charged up front for the whole year.
Your free period ended: your subscription starts automatically when your free period ends.
Services or add-ons: accounting services and one-time add-ons, such as Migration, are charged separately from your plan.
Compare your invoice with the prices in our pricing page.
I cancelled but was still charged
Cancelling stops future renewals, but it doesn’t automatically refund a charge that already went through. Message us in chat with the date and amount of the charge.
Can I get a refund?
Refund requests are reviewed by our team. Message us in chat with:
Your company name
The date and amount of the charge
The reason for the request
If you’re asking under our 50% faster close guarantee, see the eligibility terms in our pricing page.
How do I change or cancel my plan?
See How to Upgrade Your Puzzle Plan or How to Cancel Your Puzzle Subscription.