Q: Does Puzzle integrate with any payment processor platforms?
A: Yes! We have a native Stripe integration. It syncs invoices and automates accrual revenue recognition. If you'd like to learn more, reach out via the in-app chat. We'd be happy to walk you through the details.
Q: Can I enter invoices directly in Puzzle?
A: Yes, you can enter invoices on the "Invoices" tab of the "Revenue" section by clicking on the "+ invoice" button.
Q: Can I batch-import invoices via a CSV?
A: YES! The Add invoice button has a dropdown with import via CSV as an option.
Q: Can I attach documentation to an invoice in Puzzle?
A: Not currently.
Q: How do I record a customer payment against an invoice?
A: Recording customer payments is fully available today. Use any of these:
Revenue → Customer payments: shows all open invoices so you can match incoming payments to them.
Apply payment on the invoice: open an open invoice and click Apply payment.
From the transaction: on the "Transactions" page, open the incoming payment, click "Customer payment", select the invoice(s) and click "Apply Payment."
This causes the accrual accounting treatment to reduce accounts receivable instead of recording revenue a second time. Stripe invoices link automatically, and their status syncs with Stripe. If a payment was matched to the wrong invoice, open the invoice, find the payment in its Payments table, and choose "Un-match" from that payment's menu.
Q: Can I delete an invoice?
A: Invoices in Puzzle cannot be deleted, only voided. This ensures a record of all activity in the audit log and general ledger.
Q: How do I void an invoice?
A: Invoices entered manually into Puzzle can be marked as void by clicking on the three dots to the right of the invoice on the "Invoices" tab of the "Revenue" section and selecting "void invoice." To void multiple invoices at once, click the "select" box to select them then click "void."
Q: Can I mark an invoice as paid?
A: Yes. Record the payment in Revenue → Customer payments, or open the invoice and click Apply payment. Matching a payment to an invoice automatically updates its status to Paid. Multiple payments can be applied to a single invoice for partial payments, and the outstanding balance updates as each payment is matched. Stripe invoices update automatically.
Q: Can I issue a credit memo?
A: Yes, from the invoice, choose "Create credit." This opens a form pre-filled with the original invoice's details and allows you to edit the date, description and amount - when ready, click "Post." Credit memos post as a negative amount against that invoice rather than leaving the receivable open.
Q: Can I send invoices to customers by email?
A: Yes, from the invoice, choose "Send" to email it directly to your customer with your branding and a PDF attachment - no need to download and send manually.
Q: Can I duplicate an invoice?
A: Yes, duplicate an existing invoice by clicking "Duplicate" after opening any invoice.
Q: Can I customize how my invoices look?
A: Yes, click on "Invoice Settings" to upload your logo, set a brand color, and add your business information.
Q: Where can I see my AR aging report?
A: Go to Revenue → "AR aging". The report includes all of your outstanding invoices, whether you created them in Puzzle, imported them by CSV, or synced them from Stripe. It groups them by customer and by how far past the due date they are. You can also download the AR aging report from the "Reports" page.
Q: Can my customers pay me through Puzzle?
A: No. Puzzle doesn't collect payments from your customers. We recommend Stripe, which has a direct integration with Puzzle. Once a payment arrives, record it against the invoice as described above.
Q: Where can I see my customer list?
A: Go to Revenue → "Customers" to see and manage your customer list. You can also see your customers and all their corresponding transactions on the "Revenue" page.
Q: How do I add a customer?
A: Go to Revenue → "Customers" and click "New customer." You can also add customers directly on the "customer" field of transactions and invoices.