How to reach us
Email: [email protected]. Email always reaches a person on our team.
Chat: In Puzzle, click Support at the bottom left of the sidebar (below Company), then select Chat with us.
Chat with us and the AI assistant open the same chat window, so the AI assistant answers first. To reach a person, ask the assistant to connect you with our team, or email [email protected].
Our hours
Monday to Friday, 10am–4pm Pacific Time. We reply within 1 business day. Messages sent outside those hours are answered the next business day. Our AI assistant is available any time and can answer many questions right away.
Help us help you faster
Include these in your first message:
Your company name as it appears in Puzzle
Which account, integration, or page the issue is on
What you expected to happen and what happened instead
A screenshot, if you can
What we can help with
How Puzzle's features work
Integration and bank connection issues
Account access and login problems
Reporting bugs
What we can't help with
Puzzle Support doesn't do bookkeeping in your account. That includes categorizing transactions, making journal entries, or advising on how to record something. If you'd like an expert to handle your books, see Puzzle Accounting Services.