When correcting entries in Puzzle, you may notice transactions labeled Void, Voiding, or Voided. These three statuses are related but mean different things — here's how to tell them apart.
The Three Statuses at a Glance
Status | What it means |
Void | The journal entry created to cancel/eliminate another transaction |
Voiding | The original transaction currently being cancelled |
Voided | The original transaction that has already been cancelled (past tense) |
Breaking It Down
Void
A Void entry is the new journal entry Puzzle creates to reverse or eliminate another transaction. Think of it as the "undo" entry — it's the one doing the cancelling.
Voiding
A transaction marked Voiding is the original entry that is in the process of being cancelled. It is actively being reversed by its corresponding Void entry.
Voided
A transaction marked Voided has already been cancelled. It's past tense — the reversal is complete and the entry is no longer active in your books.
A Real-World Example
A e-bike startup was tracking monthly depreciation on their solar panels. A $1,892 journal entry was accidentally posted twice — once in October and once in November — causing a growing negative balance in their accumulated depreciation account.
To fix it, they needed to cancel the duplicate entry. Here's what they saw in Puzzle:
The duplicate $1,892 entry they wanted to remove was labeled Voiding — it was the transaction being targeted for cancellation
Puzzle automatically created a new reversing entry, labeled Void — this was the entry doing the work of eliminating the duplicate
Once the reversal was complete, the original duplicate was updated to Voided — confirming it was gone and no longer affecting the account balance
After removing the duplicate, their accumulated depreciation balance corrected itself and matched the expected total of $283.79.
Best Practices / Notes
If you see a Voiding transaction that seems stuck, check whether its corresponding Void entry was posted correctly.
Do not delete a Voided entry — it exists as part of the audit trail.
If you're unsure whether to void or delete, reach out to Puzzle support via live chat.
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