Puzzle

You previously connected Rippling, but now it isn't connected and when you try to log in again from Puzzle it says it's already connected

Rippling is Disconnected and I Don't Know What to Do

Your cash balance may be incorrect if you have transactions that make up your opening balance in the system.

Puzzle uses temporary holding accounts called "clearing" accounts, that should literally clear out. This doesn't always happen at month end.

I have a 2nd login for my credit card, but I've already connected my Chase Checking.

We don't currently allow you to edit a vendor, but you can add and change one on a transaction.

We hate to see you go, but we won't make you stay

If you need to change systems, you can export your data

Sometimes a feed pulls in something wrong, or maybe you imported something wrong, here's how to fix that

You might have missed a data entry on your manual import, or Plaid may have missed a transaction. You caught that because your recs were off

To change the name of a sub-account within Puzzle, follow the steps below

Do you have multiple entities or help with more than one company that has a separate Puzzle account?

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

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