If you open a rule and see Couldn't load this rule, Puzzle failed to load that rule's details. It's a loading error, not a problem with your account.
It isn't caused by confirmed transactions, locked periods or your permissions, so you don't need to change any of those.
What to do
Refresh the page and open the rule again.
If you still see the error, report it to support as a bug. Include your company name, the rule's name, and a screenshot of the error.
You can reach us through the chat in Puzzle or at [email protected].